The Panopto recorder is defaulting to recording the WolfVision visualiser as its main primary source, instead of the camera.
If the visualiser is switched off (with the neck flat on the desk), Panopto records an empty video stream – this is preventing the session from processing.
Panopto’s support are manually processing any sessions that contain the empty video stream, so there will be a delay before they are made available to your students.
The workaround is to make sure that the Wolfvision visualiser isn’t set as the video primary source. Either set the primary source’s video to None, or choose the webcam.