On Wednesday December 17th between the hours of 14:00 and 16:00 we will be performing scheduled maintenance of the Panopto/Aston Replay system. During this time there will be intermittent service disruption. It is anticipated that this work will not only solve the problems that users have been experiencing in recent times but also provide an Continue Reading…
Some additional maintenance needs to be carried out on the Aston Replay system on Monday 4th August at 2pm. We anticipate the at risk period to be in the region of 1 hour but could be longer. Sorry for any inconvenience.
Panopto stopped accepting uploads at approx 1600 yesterday. We’re working with their support team to get this fixed. Until it is back up and running, continue recording sessions as normal. They will automatically upload at the first available opportunity. Update Uploads have resumed There are approx 30 sessions that were delayed, and half of those have Continue Reading…
Overnight there was a problem with the Aston’s internet connection. This appears to have affected the logins for Blackboard which in turn affects logins to the Aston Replay/Panopto recorder. It is still possible to login to the recorder if you follow exactly the steps below. Open Internet Explorer. You MUST use Internet Explorer for this Continue Reading…
There was a problem with the Panopto data server overnight, resulting in a backlog of sessions to process (72 to be exact). Fortunately usage is low on a Wednesday afternoon, so we should be back to normal for Thursday.
We’ll be down for part of the afternoon while we migrate the database over to a new server. Consider access to Replay at risk from 1400
The work yesterday was a success, so we’ve now got about 6TB of storage for recordings (compared to the 2TB of space we previously had, which we were about a fortnight away from filling). There’ll be some more downtime next Wednesday (27th) while we work on moving the Panopto database over to a dedicated server.
Replay will be down from 1400 this afternoon for two hours, and should be considered at risk for the rest of the day.
If you see “Error connecting to server. Please try refreshing the page later.” when trying to view one of your sessions, please contact email@example.com, letting us know which session it it is happening to.
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