There was a problem with the Panopto data server overnight, resulting in a backlog of sessions to process (72 to be exact). Fortunately usage is low on a Wednesday afternoon, so we should be back to normal for Thursday.
We’ll be down for part of the afternoon while we migrate the database over to a new server. Consider access to Replay at risk from 1400
The work yesterday was a success, so we’ve now got about 6TB of storage for recordings (compared to the 2TB of space we previously had, which we were about a fortnight away from filling). There’ll be some more downtime next Wednesday (27th) while we work on moving the Panopto database over to a dedicated server.
Replay will be down from 1400 this afternoon for two hours, and should be considered at risk for the rest of the day.
If you see “Error connecting to server. Please try refreshing the page later.” when trying to view one of your sessions, please contact email@example.com, letting us know which session it it is happening to.
You are currently unable to see the viewing statistics for your folders.
Sessions from Friday afternoon are only just processing. There’ll be a knock on effect in that sessions recorded this morning will take longer than usual to work their way through the queue.
Blackboard is available again, so you’re able to login to Panopto once more.
Blackboard is down. As we use Blackboard to handle logins to Panopto, you are currently unable to login to Panopto.
Short notice of disruption tonight, from approx. 2000GMT. If you’re watching sessions, they’ll stop and you’ll have to refresh the page. This is so Panopto can turn the search indexer back on.